Refund policy

Your comfort (and your pits) matter to us. If something about your order doesn't feel right, reach out to hello@terraandself.com and we'll do our best to make it right. Here's what to expect.

Heads up! Our 30 day money back guarantee only applies to first time purchases.

Who Qualifies for a Refund

Refunds are available in two cases. If it's your first Terra & Self order and the deodorant didn't work for you, you're covered by our 30 Day First Purchase Guarantee. If your product arrives faulty or broken, you're covered on any order. Repeat purchases aren't eligible for refunds otherwise.

30 Day First Purchase Guarantee

If your first order doesn't work for you, reach out within 30 days of delivery for a full refund. Switching to natural deodorant can come with an adjustment period that lasts a few weeks, so we ask that you give it a fair try first and let us help troubleshoot. If it's still not working after that, we'll take it from there.

Faulty or Damaged Items

It's rare, but things can arrive damaged or not work as they should. If your case or refill is faulty or broken, email us within 48 hours of delivery with your order number, a quick description of the issue, and photos or a video if you can. We'll get it sorted fast.

Wrong Item

Mistakes happen. If you got the wrong scent or product, email us within 48 hours of delivery with your order number, a photo of what arrived, and what you were expecting.

Skin Sensitivity or Irritation

Our formula is made to be gentle, but every body is different. If you notice irritation, stop using it right away and email us within 30 days of receiving your order so we can talk through next steps.

Retail Purchases

If you bought Terra & Self from a store or stockist, their own refund policy applies, so reach out to them directly. You're always welcome to email us with product questions.

Returns

For hygiene and safety reasons, we don't accept returns. Please don't send anything back to us. If your order qualifies for a refund, we'll handle it by email.

Cancellations

Orders move quickly once they're placed, so we can't guarantee changes or cancellations. If you need help, email us as soon as possible with your order number and we'll do what we can.

Subscriptions

You can cancel or change your subscription anytime in your account under Manage Subscription, or email us and we'll handle it for you. Just make any changes at least 48 hours before your next shipment, since we can't guarantee changes made within 48 hours of processing.